******* service

So i called in because money went off my account and i need it investigated, the call centre agent tells me that i must provide her with my Capitec Card Number or ID to verify me, i give her my ID number as i dont have my card with me, she confirms my name and surname with me, the asks me what name appears on my Card i give her my full name and surname she tells me the system has rejected it, and i have failed the verification as my card doesnt have my full name and surname, so i dig and find my card, it has the initial S, what **** is that she confirmed my name and surname with me before asking me for the name thats in my card, she knew i didnt have my card with me thus i had given her my ID number, so i didnt give her the intial, and provided the full name instead, so because of that i must wait 24hrs. like honestly if ive given you my ID and FULL NAME AND WE CONFIRMED WHO I WAS WHY MUST I THEN NOT BE SERVICED BECAUSE I DIDNT HAVE MY CARD WITH ME SO I ASSUMED THE CARD HAS MY FULL NAME< I CONFIRMED MY EMAIL AND EVRYTHING ELSE CORRECTLY> THIS IS BULL****<