TT
Tshepiso T

1 reviews | Active since Jun 2012

31 Jul 2018, 10:56

******* Bank System

I have had enough with Capitec's discrepancies.My account was double debited yet again.This morning money was transfered into my account, when I checked my balance it was at nil. I called in this morning and spoke to 3 consultants.The last consultant assured me that he would have one of the double debits reversed and it still hasn't happened .My call was then disconnected and yet no one has called me back.I am fuming and ready to close this account!!!I can't be calling in for Capitec to rectify their annoying bank system.I'm switching banks as we speak, this is utter ******* customer service by far.

Someone needs to call me and sort out this mess ASAP !!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply31 Jul 2018, 13:46
Official

I acknowledge your posting, and have referred it to Kim Simons for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

TT
Tshepiso T's update02 Aug 2018, 13:27
Reviewer Update
Another double debit of R171.50 has occurred. Rectify this immediately and tell how I close this account.