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leeroy M

1 reviews | Active since Feb 2018

07 Apr 2021, 15:10

******* bank

finally cutting ties with capitec after continuous poor service, today i stood in a que for almost an hour to do a deposit at the atm but yet their consultants are just sitting in the branch refereeing client to use the ATM and worst part is that the ATM have a tendency of rejecting notes and as a result I could not do the deposit, i then went into the branch to also get a replacement card and I had to stand outside for another 20min only to walk into a branch and be told that I need to 1st take a picture and update my finger prints, then boom as usually the system is slow and nothing was done after an 1h 30min of wasted lunch. Immediately i left and went to fnb in the same are at Ranburg square an the service was superb and opened an account and the lady was so helpful and she also offered the option to move my salary to Fnb which i gladly accepted, its such a pity that this is the service you get from a bank that I supported since 2009 on my 1st job

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Replies (2)
Capitec Bank
Capitec Bank's reply07 Apr 2021, 15:13
Official
Good day Leeroy

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Capitec Bank
Capitec Bank's reply16 Apr 2021, 12:12
Official
Good day  Leeroy 

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank