******* attitude and problem resolution

Friday at 16::00 my account is blocked. I phone the capitec call centre and they tell me that i didnt submit fica documents. How.did you notify me i asked. And the arrogant consultants says.\we have been texting you for months\". No texts received. Turns out capitec are sending messages to an old number not in use. I explained to him that i updated my cell number with capitec in january but he simply ignores this.<br> I race to the boksburg branch with my vodacom statement. In branch i am told that my name is printed one word on the statement and in my id the is a space. So it wont be accepted. I spend half an hour explaining that this is a capitec mistake and that i need access to money for the weekend. I am told that there is no valid feason or emergency so they will not unblock the account. <br> I phone the call centre again and this lady is just as blatantly rude and arrogant as the first.<br> Eventually i tell them to close the account and transfer my money. They also refused. "