sB
sibulele B

1 reviews | Active since Mar 2015

12 Aug 2016, 14:28

Round of applause

<p>after arguing with different managers from different branches and consultants i decided to try the call centre, i spoke to Zusiphe and demanded to speak with her Team Leader, she did not even argue with me she did exactly what i wanted unlike other companies. I spoke to her TL Neo Motsoane who even gave me his work landline number so i could speak to him directly next time,it does not even take him 2 seconds to answer the phone showing he is always at his desk assisting his agents and clients.in short i was blown away by the services.How i wish you could hire more staff like him even in the branches</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply15 Aug 2016, 08:49
Official

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Neo Motsoane, we trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management

Capitec Bank