rotten apples at cpitec

Yesterday on the 7th Jan 2026 i re opened my account downloaded the app and was instructed to pick up a card at any capitec bank. Seems easy no problem. What i didnt take into account that i was gong to go to a capitec and interact with the worse consultant and there manager int he group. Me and my wife get to the branch at 17.30 or little later with a couple being infront of us they get a ticket we get a ticket the person at the door wonderful service checks my id and gives me a number. Just to give you a picture as you come in the couple IN front of us dont have a chance to sit down they get called immediately................ we go an sit in the corner there is a consultant busy on her phone on the other side you have someone clearing there desk and packing up two consultants are busy with customers. One desk open and a consultant. siting in the corner at his desk. We waiting for close to ten minutes. The consultant in the corner finally realized that no one is going to call us he then decides to call us this person was busy with nothing he looked like he fell asleep and after waking up he calls us to the desk when i asked him why he took so long he got rude and defensive. Now i hope he has the flue cuase he looked like someone that just came from a whole night party eyes are red he his not listening not aware af his surroundings major hangover. slurring his words bad bad bad. he does not log into the system takes my id stands up saying no no no i dotn think no and go and speak to his manager. The manager comes to his desk not asking me what the problem is or trying to connect to me nope her words is and i quote i am declining you ?????? shocked i asked what are you declining me for i am here to get a bank card i have been with you for years and its just that the account went dormant not opening a new account just need a card the ***********'s hangovered consultant then said you said to me its a new account and with a id like this we cant help yu at that stage i lost my **** cause both the consultant and the manger didnt once take my info open the profile and checked no there main focus was to just get me out the door. Me and my wie left and went to a bracnh in the in side of the mall within 5 min i had my card my account was sorted and everything done. I went back outside to the outside cpiteck at Zevenwacht mall and asked to speaqk to the manager BRONWYN.... i then showed her the card and i didnt get a i am sorry or nothing just attitude i asked her name and the consultant name to log a complaint she refused to give the consultant name she refused to tell me where i can complain just wrote her name and capitec on a paper. Well have been in the ***** industry over 20 years and i know what is considered a id book that connot be used and mine was not one of it the basic training capitc staff gets includes spotting a **** id and the fact that the person at the door deemed it fien to use the id and the consultant a male african guy with his lazy manager could not come t same conclusion is scary at best cause you have two people that are bringing down the name of capitec with there horrible treatment , the person that helped me at the inside bracnh they should promote her and the outside bracnh close it down or get rid of the manager and that hang oevered consultant