BS
Bathabile S
1 reviews | Active since Jun 2019
09 Sept 2020, 12:32
RoseBank Capitec
This review does not even deserve 1 star! Was at Rosebank Capitec the line was so long and it was one line for a deposit and for withdrawals. Firstly there are 2 ATM machines but one was out of service so did they expect during peak time which is from (15:00 - 18:00) people should be queuing?? Worst of all i asked the lady at the door that i would like to deposit she said that the consultants that work with deposits have knocked off and that I will need to go back to the que. After working hours we expect the service to be quick anywhere as its peak people want to be on their way home, please also fix their service they are never friendly!
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Replies (1)Capitec Bank's replyOfficial
09 Sept 2020, 14:30Please accept my sincere apology for the frustration you experienced as result of this incident.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply09 Sept 2020, 14:30
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
