Rooted device no your brains are rooted!

Been with capitec 5 months and I was impressed with the banking app and customer service never had any issues. Until this week I wasn't able to login into my app and told me my phone is rooted and the app will no longer work unless I reset my phone to factory settings which was obsurd!! I'm technically inclined and will know if i did this or not and having generic automated answers doesn't sit right saying the same lame thing over and over without listening. You will loose many clients if you don't pay attention to the bugs you clearly have on your banking app when you do updates as I have seen hundreds of unhappy people experiencing the same and none the wiser. If my phone was rooted how does my Discovery Bank, Absa,Nedbank, Standard bank,FNB banking apps all work??? And miraculously my app started working again out of the blue but not happy because of your incompetence. Learn from these banks who never does any stupid thing like this and get your processes sorted out.

If you can't fix your internal issues and get updates right don't force people to reset phones to factory settings wonder if you have done the same with your phones clueless people!

When you only listen to reply and not listen to hear and resolve this as a matter of urgency you will go down the drain.