Robynlee Botes and Nathan Slaverse unprofessional behavior

Capitec bank is **********ly collecting debts from prescribed account, firstly the account in my name was prescribed and that information was updated with the credit bureaus however, before this Capitec bank was given a chance by Experian to explained themselves why the account has not been prescribed after 3/4 years of no contact they never rep**** within the timeframe they were given and the issue was resolved to prescription. When I call them to request for a prescription letter they are telling me that the account is not prescribed which is not the case. I sent an email to request this 2 full weeks ago and they told me that I would be given feedback within 5 working days. The Admin Agent who is handling the inquiry Robynlee Botes and her manager Nathan Slaverse have been ignoring my emails from day one. No feedback is being provided. I sent them countless emails to make follow ups but up to this point i have not received any feedback. I am so shocked and disgusted by this behavior.