CF
Chimorne F
1 reviews | Active since Jun 2016
10 Nov 2025, 18:13
Robots makes decisions
On saturday 8 November my husband app**** to increase hia credit card. We sent all documents as requested had to follow up and spoke to 5 diffrent people each one saying they will call back. Today, 10 November he calls again and they advised they didnt receive the document we sent on saturday via whatsapp and email. He then gave them the time he sent the email and the docs was found. He then received an email congratulating him that he qualified for the increase and that they will call back to finalise everhthing. When he called back agaim they said the system declined it...how can a system decline somethinh that was already approved.
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Replies (3)
Capitec Bank's replyOfficial
10 Nov 2025, 18:36Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Best regards,
Capitec Bank's reply10 Nov 2025, 18:36
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Best regards,
Capitec Bank's replyOfficial
12 Nov 2025, 12:51Hello Charlston Ferguson
With reference to our telephone conversation.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our telephone conversation.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply12 Nov 2025, 12:51
Official
Hello Charlston Ferguson
With reference to our telephone conversation.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our telephone conversation.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
Best regards,
CF
Chimorne F's updateReviewer Update
13 Nov 2025, 10:07Good day, after capitec advised my husband he cant have a limit increase. He gets a call from Asanda from Capitec today stating he qualify for a credit card. After he asked Asanda why his limit increase was declined but they now offer a credit card her response was the system told her he could get a credit card. So capitec works with robots now???. He is expecting your call
CF
Chimorne F's update13 Nov 2025, 10:07
Reviewer Update
Good day, after capitec advised my husband he cant have a limit increase. He gets a call from Asanda from Capitec today stating he qualify for a credit card. After he asked Asanda why his limit increase was declined but they now offer a credit card her response was the system told her he could get a credit card. So capitec works with robots now???. He is expecting your call