robbing people money

Good day

I’m nomsa khoza have been banking with Capitec since 2006 Pretoria branch.

I’m afraid I’m not happy with the service I received from your branch in Standerton and I just want to settle my account and go to another bank.

I qualified for an access account of R250 000 but I was given R100 000.(I can’t recall the name of that consultant that attended to me).

Last week I returned to Standerton branch to make a re application of increasing my facility account with R150 000. It was on the 15 April 2021

I was assisted by Nelly Ndimande or Nzimande. She told me that my access account was unable to increase to that amount I needed,cause the system did not give them an option of access facility account. So the consultant asked me for the reason of increasing my facility account and rep**** that It was for house renovations.

She then converted the current facility balance of R113 000 into a loan and she informed me that I also qualify for R130 000 of loan which can assist me for my project and told me to return after 3 moths to check whether I qualify for access again after 3 months.

I then went home to read the contract clearly.

Yesterday stood on their queue for two hours when I finally got inside to be assisted by an available consultant .

I told the lady that I needed to cancel a loan that I was given last week on the 15 April with the amount of R130 000 but the lady said we gave you R243 000, it’s not R130 000, I explain to her that the other 113 000 it’s was from my access facility account, the lady rep**** but checking on the system and told me that I no longer have an acccess facility account but a loan of R243 000 n few cents and it for 80 months and had to pay R6600 monthly that was insane.

That meant I won’t be able to earn a leaving anymore I was shocked ,she called Nelly who made a loan last week to explain to me.

Nelly came to me to hear the problem and I told her to cancel the loan she made. She told me that she will return to me, she went back to her desk and continued to assisted another client for loan application .

As I was sitting there during my lunch hours,Nelly took for ever to return if I was not mistaken 20 minutes and the lady by the name of Happy mdebele told the consultant whom was suppose to assist me to tell me to sit on the other chair so that the lady can attend to other clients. I got so irritated cause I stood on the queue for long when they needed to assist me with my problem they had to put me on the side n attend to clients that will give them money or profit so this basically meant that we as clients are not important when we have problems the important ones are those who are opening loans no guys your service sucks.

I rep**** to Happy that I won’t move until I get help that I needed and they were two white ladies which were still on the queue also complained of sitting for too long, they decided to leave and told the queue controller that they were not also happy about their service and told him that will rate their poor service.

The lady which was suppose to attend to me laughed at those ladies and made a comment so that everyone could hear that they were not machines they can’t be fast.

Happy called the lady which was trying to assist me from the first place to report at the back room, when the lady returned she opened another available station to continue assisting client as she mentioned from the first place I got so disturbed at Happy’s behavior and finally Nelly attended to me but she told me that unfortunately she can’t give me another contract cause a contract is done once, she can only return the 130 000 that was approved last week and I would be left with that R113 000 to pay monthly.

But the system still showed that R***.60 that needed to be settled by me when I asked her about it she said I must not worry about the system , it will recalculate but my monthly installment stays at R6600 and they can’t change it, cause it’s fixed installment she told me that it pointless to cancel the loan cause still the installment will remain the same for 80 months how the hell is this possible?.

No guys Capitec as are robbing us.

I’m very much sad by this and I’m not planning to stay long on this Bank.

I tried to call their complaint department but I was on the line forever.