SM
Sibusiso M
1 reviews | Active since May 2020
01 Jun 2020, 15:26
******* by Capitec Bank
I bought airtime using the capitec app. The transaction went through and money was deducted on my account, but no airtime Wass loaded on my number. I called their customer care number and was told they will fix the problem in a few minutes, it's after 6 hours now, I still have not received my airtime. I contact them on their social media platforms, they respond to me, as soon as I mention my issue, the communication just stops. The level of incompetence at Capitec is really alarming, this is the second time this happens to me.
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Replies (2)
Capitec Bank's replyOfficial
01 Jun 2020, 15:55I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply01 Jun 2020, 15:55
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
SM
Sibusiso M's updateReviewer Update
04 Jun 2020, 09:36Hello Peter.
I wrote a review on Monday about Capitec bank. They contacted me and told me that my issue will be resolved soon. I just received a call from them and they told me that from their investigation it shows that I received the airtime I bought, of which it's not true, I still have not received the airtime I bought. I asked what must I do since I did not get the airtime I paid for. I never received a straight answer. Capitec is ******** people out of their hard earned money.
People be careful of this bank, as for me I'm closing the account I have with them.
I wrote a review on Monday about Capitec bank. They contacted me and told me that my issue will be resolved soon. I just received a call from them and they told me that from their investigation it shows that I received the airtime I bought, of which it's not true, I still have not received the airtime I bought. I asked what must I do since I did not get the airtime I paid for. I never received a straight answer. Capitec is ******** people out of their hard earned money.
People be careful of this bank, as for me I'm closing the account I have with them.
SM
Sibusiso M's update04 Jun 2020, 09:36
Reviewer Update
Hello Peter.
I wrote a review on Monday about Capitec bank. They contacted me and told me that my issue will be resolved soon. I just received a call from them and they told me that from their investigation it shows that I received the airtime I bought, of which it's not true, I still have not received the airtime I bought. I asked what must I do since I did not get the airtime I paid for. I never received a straight answer. Capitec is ******** people out of their hard earned money.
People be careful of this bank, as for me I'm closing the account I have with them.
I wrote a review on Monday about Capitec bank. They contacted me and told me that my issue will be resolved soon. I just received a call from them and they told me that from their investigation it shows that I received the airtime I bought, of which it's not true, I still have not received the airtime I bought. I asked what must I do since I did not get the airtime I paid for. I never received a straight answer. Capitec is ******** people out of their hard earned money.
People be careful of this bank, as for me I'm closing the account I have with them.