******* and subsequent unauthorised use of my card

A follow up review as I have already reported this matter that I was ****** on 26/06. My phone and bank card were ******. My card was then used to withdraw lump sums of money and also to purchase large volumes of alcohol. HellowPeter allocated somebody who promptly called me. She promised to call again last week Friday but that call did not come through. May I be assisted I. This regard