1 reviews | Active since Jun 2016
<p>I bought data on my Caputec app on Sa****ay afternoon that I never received. I called Capitec on Sa****ay evening & I was told to give it 24 hours. They would either credit me with the data or refund my money. I called again on Sunday & the call cut. Needless to say the consultant did not bother to call me back. I called on Monday & the same thing happened. I then called Tuesday morning & spoke to Lishey who said she would have to refer my case for investigation but she cannot confirm a turnaround time for feedback.</p> <p> </p> <p>Why should I have to keep calling you guys for data that is rightfully mine? You took my money now credit my SIM card or refund my money. I'm getting sick of you guys now.</p>
I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
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