****** twice

I mistakenly sent money via app to a wrong number, upon discovery which was less than 4hours I alerted capitec bank telephonically requesting them to at least freeze the funds from being withdrawn as I had made that deposit in error. I was informed that the bank would try to get hold of the recepient as they couldn't just access the person's account without consent I was also informed that there would be a charge to the call made to the person of which will be deducted from my account. I also on the side made attempts to get hold of the recepient telephonically and managed, I informed her of the error made and she was willing to help provided that the bank called her or else she would have to make her way to the bank as soon as she could adding that it was however not easy to get to a bank or even get a day off where she is employed. I further walked into a capitec branch the following day and did not get joy as I was told the branch was not responsible for making calls to client's. While at the bank, I was on a telephone conversation with the person whom my money had been mistakenly sent to and just needed the bank to cLl and confirm consent of which was not done.

More money was deducted from my account for the failed calls which have a 24 hour turn around period.

From it has been almost a week now but still no joy from the bank and yet I was then asked to rate their pathetic service.

Please intervene as R7000 is a large sum of money.