WK
Wolfgang K
1 reviews | Active since May 2009
22 Jul 2015, 10:43
Risk/flaw for online shopping?
Hello ,<br> <br> I have had nothing but great service from Capitec . <br> This is more of a concern than a complaint..<br> <br> I registered for online shopping (Mastercard)<br> <br> I tried to purchase a item .. I put the wrong SecureCode in 3 times.. <br> I then tried to re-register a new SecureCode...<br> <br> It said the code was not valid and that I must use a \digit"in the code.<br> <br> Which it did have.. After 2 attempts"
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Capitec Bank's replyOfficial
22 Jul 2015, 15:52Hello acidkid,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply22 Jul 2015, 15:52
Official
Hello acidkid,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank