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Jeanette S

1 reviews | Active since Sept 2011

05 Sept 2018, 09:37

*********** the Elderly

My father who is old and very sick goes to Capitec bank in Kollonade Shopping Centre to activate Internet banking. Very helpful the staff; but not once was it mentioned to him or my mother that was present, that he will have to pay a monthly fee of R80,00. He would never have activated it if he knew what it costs! And before any transactions were done, he gets slammed with this fee! For an elderly person with a Sassa income only, this is a lot of money. Very disappointed in Capitec.

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Sept 2018, 13:45
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank