pN
portia N
1 reviews | Active since Apr 2020
29 Apr 2020, 12:45
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capitec is so costing me. my card wasn't withdrawing then had to change to a new black card but now i unable to pay online or buy online as card number faded. when i called the customer care line they told me that i have to get a new card. its not even 6 months since i have used this card but now i have to pay for a new card too. am not happy and fast rated because when i look this means that i have to change the card 3 times a year..
even my colleagues have the same problem.
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Replies (2)
Capitec Bank's replyOfficial
29 Apr 2020, 13:00Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply29 Apr 2020, 13:00
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
pN
portia N's updateReviewer Update
29 Apr 2020, 13:06in the mean time what must i do. i have bills to pay which the only options is online currently am unable to due to this card. ANOTHER EXPENSE TOO?????
pN
portia N's update29 Apr 2020, 13:06
Reviewer Update
in the mean time what must i do. i have bills to pay which the only options is online currently am unable to due to this card. ANOTHER EXPENSE TOO?????