mG
mervin G

1 reviews | Active since Sept 2016

02 Sept 2016, 17:04

RIPPING CUSTOMERS OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>I took a loan with Capitec bank 2013/02 my last instalment was 2016/07/27 according to my contract,but they still deducted my money on 27 August 2016,which is totally unacceptable cause I've never missed any payment since then so it seems to me that they do to all their customers by ripping them off jst as easy as they did to me.They BREACH a legal Agreement between me & them,cause i signed up until a specific date & they deducted my money without permission thereafter & therefore I will not leave it like that, I am taking this matter further.</p> <p>Apperantly on their system it still shows 2payments due,but on the agreement it shows it is settled so how is it possible that their system and the loan agreement is having 2 different dates,which is not my problem because i am working according to the contract i've signed on the 15/02/2013, So i will not be relaible for their mistake they must be accountable for their own incompetancy & they better make sure that my account is settled as per loan agreement & my ITC is clean..............</p> <p> </p> <p>FURIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Sept 2016, 09:03
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank