******* ******** who can not about their clients

I have had a complain I launched against capitec in November 2019 and they called only once and said they would look into my issue but they never came back to me, I kept trying to send emails to the lady who emailEd me and said she wasn’t getting hold of me, I had asked she gets back to me but never did she.

Capitec overcharged interests on my personal loan. In 2017, if my memory serves me right, I called in at capitec Bank because I was having financial issues and I asked to miss a payment and they had said I couldn’t miss the whole installment but some of it, instead of paying R5000 I paid R2700 for that month, then they said they add 3 months extra to my payment period and at the time because I was desperate and under duress I agreed on the telephone conversation, I called I called in after I got the statement pointing out that I’d have to pay R15 000 for R2 300 that I couldn’t pay in that particular month and they said that’s what I had to pay because I agreed but my issue here is how do you charge R15 000 interest for someone who called in to make an arrangement of R2 300, how is that financially sound?!

Capitec Bank we are black individuals trying to make it in this world, don’t be greedy black individuals who are going to ******* innocent people who gave you business, respect us enough to be fair on us while doing business with us do not proud yourself with being black owned while you ******* your own people because you think we not educated enough and you feel it’s right to suppress us. Please fix my issue so I can finish off your debt