MT
Mpho T

1 reviews | Active since Aug 2012

28 Nov 2018, 09:45

*******

I was trying to block a lost card then i accidentally blocked my debit card. When I went to the branch with my debit card which was less than a month old, they told me they cant re-activate it but it has to be replaced. This is a money making scheme!!! I dont understand why is it so hard for them to re-activate the card since my useless App could not do it too. I am not happy with this because i know you have IT department that is capable of making an "temp block/switch(on/off)"

0
Replies (1)
Capitec Bank
Capitec Bank's reply28 Nov 2018, 11:50
Official
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank  

Best regards,