MT
Mpho T
1 reviews | Active since Aug 2012
28 Nov 2018, 09:45
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I was trying to block a lost card then i accidentally blocked my debit card. When I went to the branch with my debit card which was less than a month old, they told me they cant re-activate it but it has to be replaced. This is a money making scheme!!! I dont understand why is it so hard for them to re-activate the card since my useless App could not do it too. I am not happy with this because i know you have IT department that is capable of making an "temp block/switch(on/off)"
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Replies (1)Capitec Bank's replyOfficial
28 Nov 2018, 11:50I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply28 Nov 2018, 11:50
Official
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
