Ridiculously pathetic support

Support is absolutely pathetic!

i have been double debited 2 months in a row and i had to wait for 2 and a half weeks before i received the first amount back in my account and now its over a week and i still havent received the amount debited in May. there is no explanation on why it happened or what is being done to fix it and i have to sit R2580 out which is preventing me from doing so much i need to do.Even after a complaint was logged *** i am still have not gotten any resolution apart from being told every few days that the amount will be in my account after 48 hours. your so called " Team leaders" who never contact me and the call centre agents say they working remotely and its hard to get hold of them which is nonsense because pandemic or not you should have a define support structure in place. i have so many things i need to do which i cant because of the incompetence of your so called "Management"