Ridiculous service! Incorrect account number paid and reversal of my money I must wait 14days! How pathetic! As a New client opening an account was the worst decision

I have recently opened an account with Capitec and I already am so frustrated with their process. Inefficiency and just how ridiculously lacked of knowledge and care their customer care line is! I made an incorrect payment and called to reverse the amount as their banking app doesn't have the function. This was Saturday, today I'm advised I have to wait 14days for my money to be reversed! What nonsense is this? A reversal! What type of bank has zero functionality and ability to reverse not a debit order a wrong account that was paid! No ways!!! I regret changing accounts to Capitec