Ridiculous service ever.

I deposited money on the 15th and money never reflected in the receivers account. I went to the Coptic branch in the Sun village and the teller does see the transact however the receiver did not get the money an amount of 7000 . Thy refusing to help and reimburse me bt the fault was their system. I have a case number I have no problem submitting the receivers bank statement to support my statement . This is entirely unacceptable and more reason why I should change banks . Ridiculous ****MERS of note.