Ridiculous Service

Item: Capitec Bank
Rating: 1
Author: Luyanda P

I am really not happy about your service, Money was taken out from my bank account **********ly yesterday and this was done on ubber eats in Johannesburg and I'm currently staying in Cape Town full time. How was this transaction done without me verifying the OTP and the consultant tells me the investigation will take 30 days *** this is really ridiculous and utter bad service and I'm really disgusted with this level of service from a bank!!!

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

04 Jan 2022, 10:14

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's reply04 Jan 2022, 10:14

Official

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Luyanda P's updateReviewer Update

04 Jan 2022, 15:40

Thank you.

Luyanda P's update04 Jan 2022, 15:40

Reviewer Update

Thank you.

Capitec Bank's replyOfficial

24 Feb 2022, 10:13

Hi Luyanda

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply24 Feb 2022, 10:13

Official