Ridiculous Service

We still haven't had any feedback since the 29th December

Good day Mpolokeng

Please excuse the delayed response.

I am truly sorry for the current situation you are faced with.

Kindly note that your query has been logged with the relevant department and an agent will make contact with you as soon as the matter has been received.

We apologize for the inconvenience caused.

Kind regards

Rodwyn Crowe Agent: Service Recovery Contact Centre: Administration Services T +***3 F +***0 M +***0 GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535 PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za

From: Alice Maseko [ MTN South Africa ] <***> Sent: 24 December 2021 6:55 PM To: ***; ***; ***; *** Cc: ***; Mpolokeng Bridgette Mothabi <***>; mp********; *** Subject: RE: Urgent query

Good day

My name is Mpolokeng Mothabi Cell no. : *** / *** D no. : *** Bank : Capitec Bank Acc no. : ***

I just had a card transaction of R 9480.64 from my account reference Dollar Thrifty Car Ren Kempton Park GPZA. I haven’t had an account with Thrifty since October 2020. I called Thrifty with regards to my deposit and they said they would get back to me which they did not. I had R10 000 salary that was taken on the 24th December 2021, no communication, no reference nothing. I am having a black Christmas, I am a bread winner. We currently don’t have food, we are depending on the R10 000 salary that Thrifty took without any kind of communication. We never had any issues with the car, service was excellent and satisfactory.

Please note that we have attached a screenshot of transactions done and references. Unfortunately Thrifty told us that they can’t help us. If we owe them money, why is there no communication or arrangements done. How is it possible that a transaction happens on an inactive card. How is it that we get no authentication of some sort. How is capitec bank protecting me as a customer. I am truly having a black Christmas. I earn R10 000 and all of it was taken without any authorization.

I am hurt, defeated and frustrated due to this ordeal. May we please get assistance with regards to the above. We are having a black Christmas with my family as we have 500 to live on.

Warm regards, Alice Maseko Agent: Retentions and Winback C: +***4 *** | www.mtn.co.za

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Sensitivity: MTN South Africa - Internal