Ridiculous service

I have been a Capitec member for 3 years. Online and inside bank I was told that I qualified for a loan. I have been told by staff that my credit score are perfect and I will most likely get the lone... But I didn't....Why? Because my employer are not registered with the transunion????? They just told me that now I won't be able to get any loan. This is ridiculous!!!! They wasted 3 hours of my time just to tell me that I can't get the loan and it is my employers fault there is nothing I can do about it.