LC
Lillian C
1 reviews | Active since Apr 2020
10 May 2020, 11:53
Ridiculous service.
Good day. . its day 5. Im still awaiting response on my problem... Bought R70 airtime and 2g for R140 through my banking app on the 5th. All you guys said is that telkom said its been sent. Let me make this clear. I HAVE NOT RECEIVED MY AIRTIME OR DATA OR MY MONEY BACK???!!!! this is seriously becoming ridiculous!!!!
Tell me if someone was in an emergency and they bought the airtime and this happened. What then??? Crazy. You guys are all quick to take the money but when it comes to delivering on service everyone points fingers and lifta shoulders
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Capitec Bank's replyOfficial
11 May 2020, 09:06Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply11 May 2020, 09:06
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank