Ridiculous requirements

<p>I went to capitec bank today in alberton city mall to update my personal details since I am now married and because I work awkward hours which makes it almost impossible for me to go to banks this was the only chance I had since im on leave today.when i got there i was asked which documents do I have and I explained to the consultant I have my marriage certificate (original) which is the same documents i use on all the institution including banks to update my details, i explainedthat because of my working hours I haven't been able to go back 2 home affairs for a new id, guess what? He told me he can't help me, he'll only indicate that I'm "married " but my surname will still be on my ****en name??? I must go to home affairs first b4 he can change it?? This is just ridiculous service.l!!my marriage cert ALREADY HAS MY NEW SURNAME and my id number (I had also bought my old id) so what new information will the new id have?? If FNB was able to help me same time with the same marriage certificate why can't capitec help me? Im disgusted by their service after being their customer for so long!!</p> <p> </p>