JZ
Johan Z
1 reviews | Active since Dec 2011
20 Jan 2022, 22:51
RIDICULOUS FROM CAPITEC BANK
Just wanted to make purchase online for R542.
Company only uses Payfast.
A safe method of paying.
But My Credit card keeps saying payment declined by your bank code 63.
I phone Capitec Customer line.
Guy say Oh we dont let Payfast payments go through please use alternative card.
I ask what other card. He says from another bank!!!
Really??? I only have Capitec Cards. So what now?
I say where does Capitec say Payfast is not allowed when all other banks allow this.
He does not know. Says again use other bank card.
So after more then 10 years of being a customer they now tell me just go to another bank.
RIDICULOUS!!!!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
21 Jan 2022, 06:05Good day Johan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Jan 2022, 06:05
Official
Good day Johan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JZ
Johan Z's updateReviewer Update
21 Jan 2022, 08:15MMMMM
Your Supervisor promised call back before 7H30 this morning last night.
Did not happen
So this in my mind makes the supervisor dishonest to me as a customer.
In fact a person would say I was **** to by a Capitec Supervisor.
Exceptional work from Capitec. First putting me on hold 15minutes. Then telling me to use another bank. Then on hold for 22minutes to supervisor. Call gets dropped twice.
And then the Supervisor is dishonest and lies as well.
Well Done Capitec. Well Done.!!!!!
Your Supervisor promised call back before 7H30 this morning last night.
Did not happen
So this in my mind makes the supervisor dishonest to me as a customer.
In fact a person would say I was **** to by a Capitec Supervisor.
Exceptional work from Capitec. First putting me on hold 15minutes. Then telling me to use another bank. Then on hold for 22minutes to supervisor. Call gets dropped twice.
And then the Supervisor is dishonest and lies as well.
Well Done Capitec. Well Done.!!!!!
JZ
Johan Z's update21 Jan 2022, 08:15
Reviewer Update
MMMMM
Your Supervisor promised call back before 7H30 this morning last night.
Did not happen
So this in my mind makes the supervisor dishonest to me as a customer.
In fact a person would say I was **** to by a Capitec Supervisor.
Exceptional work from Capitec. First putting me on hold 15minutes. Then telling me to use another bank. Then on hold for 22minutes to supervisor. Call gets dropped twice.
And then the Supervisor is dishonest and lies as well.
Well Done Capitec. Well Done.!!!!!
Your Supervisor promised call back before 7H30 this morning last night.
Did not happen
So this in my mind makes the supervisor dishonest to me as a customer.
In fact a person would say I was **** to by a Capitec Supervisor.
Exceptional work from Capitec. First putting me on hold 15minutes. Then telling me to use another bank. Then on hold for 22minutes to supervisor. Call gets dropped twice.
And then the Supervisor is dishonest and lies as well.
Well Done Capitec. Well Done.!!!!!
JZ
Johan Z's updateReviewer Update
21 Jan 2022, 11:53Well as an update.
I still have no answer from Capitec as to what is goin on?
The assigned dedicated official mentioned in response above as not at all made contact with me'
Very dissapointing.
I still have no answer from Capitec as to what is goin on?
The assigned dedicated official mentioned in response above as not at all made contact with me'
Very dissapointing.
JZ
Johan Z's update21 Jan 2022, 11:53
Reviewer Update
Well as an update.
I still have no answer from Capitec as to what is goin on?
The assigned dedicated official mentioned in response above as not at all made contact with me'
Very dissapointing.
I still have no answer from Capitec as to what is goin on?
The assigned dedicated official mentioned in response above as not at all made contact with me'
Very dissapointing.
JZ
Johan Z's updateReviewer Update
24 Jan 2022, 11:24Update:
Service still terrible. I have received no calls from Capitec on this issue at all.
In fact I phoned them again. And the guy at the Call Center said he wants to look at something.
Was on hold for awhile.
He then came back and asked how old card is. I said year or two. Expires only in 2023.
He then said they see there is an IT type problem with the Credit account number on the system. Causing the fault on this purchase.
Said they cant rectify. But said I must go to nearest branch and ask for new card.
So Brilliant. After all their terrible service and not phoning me.
I now have to go to a branch and pay for a new card to be issued although its Capitec's internal system issue.
How can hat possibly be right.
I would like them to phone me and explain this to me.
But I am 100% positive they wont. Someone will post here again someone will. But no one will as no one has so far.
Pathetic actually.
Service still terrible. I have received no calls from Capitec on this issue at all.
In fact I phoned them again. And the guy at the Call Center said he wants to look at something.
Was on hold for awhile.
He then came back and asked how old card is. I said year or two. Expires only in 2023.
He then said they see there is an IT type problem with the Credit account number on the system. Causing the fault on this purchase.
Said they cant rectify. But said I must go to nearest branch and ask for new card.
So Brilliant. After all their terrible service and not phoning me.
I now have to go to a branch and pay for a new card to be issued although its Capitec's internal system issue.
How can hat possibly be right.
I would like them to phone me and explain this to me.
But I am 100% positive they wont. Someone will post here again someone will. But no one will as no one has so far.
Pathetic actually.
JZ
Johan Z's update24 Jan 2022, 11:24
Reviewer Update
Update:
Service still terrible. I have received no calls from Capitec on this issue at all.
In fact I phoned them again. And the guy at the Call Center said he wants to look at something.
Was on hold for awhile.
He then came back and asked how old card is. I said year or two. Expires only in 2023.
He then said they see there is an IT type problem with the Credit account number on the system. Causing the fault on this purchase.
Said they cant rectify. But said I must go to nearest branch and ask for new card.
So Brilliant. After all their terrible service and not phoning me.
I now have to go to a branch and pay for a new card to be issued although its Capitec's internal system issue.
How can hat possibly be right.
I would like them to phone me and explain this to me.
But I am 100% positive they wont. Someone will post here again someone will. But no one will as no one has so far.
Pathetic actually.
Service still terrible. I have received no calls from Capitec on this issue at all.
In fact I phoned them again. And the guy at the Call Center said he wants to look at something.
Was on hold for awhile.
He then came back and asked how old card is. I said year or two. Expires only in 2023.
He then said they see there is an IT type problem with the Credit account number on the system. Causing the fault on this purchase.
Said they cant rectify. But said I must go to nearest branch and ask for new card.
So Brilliant. After all their terrible service and not phoning me.
I now have to go to a branch and pay for a new card to be issued although its Capitec's internal system issue.
How can hat possibly be right.
I would like them to phone me and explain this to me.
But I am 100% positive they wont. Someone will post here again someone will. But no one will as no one has so far.
Pathetic actually.
JZ
Johan Z's updateReviewer Update
24 Jan 2022, 12:49Yes indeed,
As expected I call in and get told by Service Agent that I need to pay for re issue. +-R70-00.
And not even my fault. The Fault is on their side.
I said this is unfair. If I lost or damaged the card its my fault. This is theirs.
Says again no you need to pay.
As I again says this unfair she puts the phone down.
BRILLIANT!!!!
I hone again and explain to other Service consultant. Told will be put through to supervisor. Then on hold for about 10 minutes. Told please still hold. Then at 19 minutes picks up again says I must still wait. Is said no they can please phone me this is ridiculous. Ive now wasted 40 minutes of my time with two agents.
I ask how do I file a complaint about this service. Then told I cant. They do on my behalf.
LOL. Thats so funny. So off course they wont file a complaint against them selves.
Really after more then 10 years Capitec is now proving themselves to be very very bad with customer service.
Also lying to return my calls. And after days nothing has happened to fix issue.
But rather expect me to pay for solution on fault on their side.
RIDICULOUS!!!!!
As expected I call in and get told by Service Agent that I need to pay for re issue. +-R70-00.
And not even my fault. The Fault is on their side.
I said this is unfair. If I lost or damaged the card its my fault. This is theirs.
Says again no you need to pay.
As I again says this unfair she puts the phone down.
BRILLIANT!!!!
I hone again and explain to other Service consultant. Told will be put through to supervisor. Then on hold for about 10 minutes. Told please still hold. Then at 19 minutes picks up again says I must still wait. Is said no they can please phone me this is ridiculous. Ive now wasted 40 minutes of my time with two agents.
I ask how do I file a complaint about this service. Then told I cant. They do on my behalf.
LOL. Thats so funny. So off course they wont file a complaint against them selves.
Really after more then 10 years Capitec is now proving themselves to be very very bad with customer service.
Also lying to return my calls. And after days nothing has happened to fix issue.
But rather expect me to pay for solution on fault on their side.
RIDICULOUS!!!!!
JZ
Johan Z's update24 Jan 2022, 12:49
Reviewer Update
Yes indeed,
As expected I call in and get told by Service Agent that I need to pay for re issue. +-R70-00.
And not even my fault. The Fault is on their side.
I said this is unfair. If I lost or damaged the card its my fault. This is theirs.
Says again no you need to pay.
As I again says this unfair she puts the phone down.
BRILLIANT!!!!
I hone again and explain to other Service consultant. Told will be put through to supervisor. Then on hold for about 10 minutes. Told please still hold. Then at 19 minutes picks up again says I must still wait. Is said no they can please phone me this is ridiculous. Ive now wasted 40 minutes of my time with two agents.
I ask how do I file a complaint about this service. Then told I cant. They do on my behalf.
LOL. Thats so funny. So off course they wont file a complaint against them selves.
Really after more then 10 years Capitec is now proving themselves to be very very bad with customer service.
Also lying to return my calls. And after days nothing has happened to fix issue.
But rather expect me to pay for solution on fault on their side.
RIDICULOUS!!!!!
As expected I call in and get told by Service Agent that I need to pay for re issue. +-R70-00.
And not even my fault. The Fault is on their side.
I said this is unfair. If I lost or damaged the card its my fault. This is theirs.
Says again no you need to pay.
As I again says this unfair she puts the phone down.
BRILLIANT!!!!
I hone again and explain to other Service consultant. Told will be put through to supervisor. Then on hold for about 10 minutes. Told please still hold. Then at 19 minutes picks up again says I must still wait. Is said no they can please phone me this is ridiculous. Ive now wasted 40 minutes of my time with two agents.
I ask how do I file a complaint about this service. Then told I cant. They do on my behalf.
LOL. Thats so funny. So off course they wont file a complaint against them selves.
Really after more then 10 years Capitec is now proving themselves to be very very bad with customer service.
Also lying to return my calls. And after days nothing has happened to fix issue.
But rather expect me to pay for solution on fault on their side.
RIDICULOUS!!!!!