Ridiculous Expectations!!

I have been a client of Capitec for the past 5 years, and have thus far been a most satisfied customer, but now am finding myself highly disappointed with some of their rules and regulations regarding the updating of details for FICA purposes. <br> <br> I have been to the Capitec Branch in Carletonville, which is closest to me to update my details as per their requirement, however, I was turned away after being told that a \copy"of my utility bill is insufficient as they require the original which was received by me via the post office.<br> <br> I am not sure if Management at Capitec is aware of the problems we have had with our useless Postal Office. Due to the problems with the Post Office and non-delivery of mail"