Ridiculous Business Practices

I am extremely dissapointed with the recent service received from Capitec. The bank failed to process/deduct the loan amount that was owed to them October despite there being sufficient funds in my account. I called to query this as they then decided to send me a threatening message stating that I had missed a payment. On the phone I was treated so poorly and shrugged off saying I can ignore the message even though the money still had not been taken. I immediately objected to this and insisted the money be deducted. This was later done and I felt so agrieved at my experience and logged a complaint via email as I was told to do. It has now been 22 Calendar days since logging the complaint and still no response. Just yesterday , even after the amount had been paid I received a call from KGB attorneys which was followed up by a threatening sms stating that i need to contact them to avoid tracer fees. I am not happy with this service at all and if this in any way affects my credit record I do intend to seek advice from the ombudsman. This is ridiculous as I bank with capitec and they should be well aware of the status of my account and the balance. I have never missed a single payment and there was no reason for me to miss this one. This was a capitec bank error that I am now needing to pay for. Disturbing and Disgusting service!!!!!