Ridiculous bank and it’s service

Dear Capitec

I am writing to escalate a matter regarding my credit status with your Bank, which has not been updated despite my loan having been settled in full. My case has since been handed over to the credit bureau, and this issue remains unresolved. I draw your attention closer to this matter as this is having a significant negative impact on my credit rating.

This loan has been settled since the year 2021 and I have followed all required procedures. However, my credit status has yet to be updated to reflect this. This delay is causing serious financial implications, and I am unable to move forward with essential financial arrangements due to this oversight.

I have previously sent you an email regarding this matter, to no response. Lobone at your customer care has insisted that I email you once again….I have no faith that I will receive any feedback/resolution (4 years later) and believe I will have to take this matter further and use alternative measures to reiterate my frustration and urgency on this matter.

I kindly request your urgent intervention to resolve this matter and update my credit status accordingly. Your prompt attention to this matter is greatly appreciated as it is critical for me to proceed with obtaining the necessary bank finance approval.

I need my loan status updated and my record updated with credit bureau. I also need a stamped letter confirming that my loan was settled in full.

Please confirm receipt of this email and provide an update on the status of the resolution not later Monday the 24 February 2025.

I look forward to your swift response and the necessary action being taken.

Thank you.

Regards

Lwandile Masombuka