Ridiculous assistance and process at Capitec

I tried to open a bank account more than 5 times now! I brought my 3 payslips, ID book, driver's licence, proof of residence, and 2 letters regarding insurance(which includes my residential address) and I could STILL not open an account. Each time a consultant said that I just needed one more document, specifying what I should bring. Then I bring this exact document, only to find out that it is not sufficient and that I need to bring one more. And then the process repeats itself. This is absolutely ridiculous, and it is unbelievable how one customer can be so inconvenienced and inadequately assisted. I understand that there are strict credit regulations as I am a Credit Risk Analyst myself, but this is truly RIDICULOUS!