Ridiculous and pathethic service

If I was able to give a 0 ratkng I definitely would, I opened up a business acc with capitec and put some funds into it and later on stopped due to personal reasons. My acc was then dormant, I call them asking that they reopen the acc as I am in a better position and its been 2 weeks of them having me do the same thing over 5 times, I've since called every single day to get the matter attended too but nobody ever responds and when you call the call centre people are clueless and are unable to assist, I honestly feel like Capitec has no clue on how to operate when it comes to these business accounts, they should just stop. A recent consultant says to me I cannot even close that acc and have a new one cause I need to wait again apart from the 2 weeks where I still was not assissted and the most fruatrating part is that they say they have no direct communication with their ***** team that actually handles dormant accounts, that is the buggest red flag for ne because how are you not able to communicate with a department that is also part of the business, does this then mean if someone gains access to my business acc and I need urgent help getting through to the ***** team I should just forget about it because nobody is bale to help, no this is sickening and I regret ever goi g to Capitec