HS
Haydie S

1 reviews | Active since Sept 2012

17 Aug 2020, 17:25

Revolving credit loan

Thank you for your assistance. But very dissatisfied on the fact that you are selling a product which cannot be rectified. We made a ioan. Revolving credit and by mistake not clicking on the term taking loan. Now you are taking almost the whole salary. Been a month now and no one can assist ive went from one capitec yo another. even tho there is an option for extending the length of months it doesn't work. Friday is pay day again and then you're taking everything again. I'm very worried what am I going to do for the rest of the terms that it still must deduct. How am i hoing yo look after my family. I'm nowhere in arrears but now heard that I now got a bad credit at your bank. Don't advertise a product where you cannot resolve a problem. Anyone can make mistakes like that. Not used to choose their own terms. contact number is *** ***. . ***

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Aug 2020, 08:41
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank