Revolting service

<p>Yesterday, the 25 January 2017, I went to Capitec Bank in Riverside to update my physical address. I was given an option to submit at least one of the required documents. The most convenient document was an annual rental agreement.</p> <p> </p> <p>I waisted almost an hour debating the authenticity of my rental agreeement, clearly no simplicity in their banking. What I find most appauling, is the attitude of the staff( including the Branch Manager) not adderessing the perceived problem but looking for obstacles of "sophistication magnitude" not to assist me on a simple task of updating my address.</p> <p> </p> <p>I have lost all respect to the brand of Capitec Bank and should re-phrase the vision stateement, clearly no simplicity in their sophistication services. Clearly, they are misleading the public with their current vision statement.</p> <p> </p> <p> </p> <p> </p>