REVOLTING CUSTOMER SERVICES AT CAPITEC

i have received such revolting service at Capitec call centre:***. pathetic pathetic. i have recently joined Capitec, hardly 30 days and i Receive this kind of Service! i logged a call 9 days ago, 9 days!! imagine. i have to constantly call to find out what's happening and told that someone will call me and nothing!!! did i mention that i get put on hold for at least 20 minutes and transferred from pillar to post without getting the service?? an entire BANK???? QALUYIVA SANA!!! THE LAST CALL I MADE 45 MINUTES??? FOR A MEASLY REFUND??? COME ON .. COME ON ... YHOO and the exhausting security questions everytime you are transferred and you have to sing your story every time.. surely you can do better.... i regret crossing over to Capitec...