VT
Vivienne T
1 reviews | Active since Nov 2015
16 May 2025, 10:55
Revolting customer service
I attempted an ATM deposit on Saturday, 10 May 2025, some of the notes were retrained by the machine and the case was reported immediately to their call centre. I was promised that the matter will be resolved within 24 hours, but it has been 5 days later almost a week and every time I call I am told matter is being escalated and they will get back to me till now.
I am waiting for an updated and it is quite frustrating that no one can tell me what is going on with this case for 5 full days now, while their whatsapp app shows I have not logged queries.
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Vivienne T's updateReviewer Update
20 May 2025, 15:18Amazing how this case can take more than 10 days to get resolved, currently going on 14 days. I have been calling Capitec everyday since last week with no clear explanation on what happened or how this case can get resolved. Today I spoke to Celino who informed me that the case was rejected due to insufficient information. I have products with Capitec and they have all my details why could no one call me for clarity or inform me when I call to check on status of the case??? This is extremely frustrating just wondering if Capitec is even a real bank at this stage.
VT
Vivienne T's update20 May 2025, 15:18
Reviewer Update
Amazing how this case can take more than 10 days to get resolved, currently going on 14 days. I have been calling Capitec everyday since last week with no clear explanation on what happened or how this case can get resolved. Today I spoke to Celino who informed me that the case was rejected due to insufficient information. I have products with Capitec and they have all my details why could no one call me for clarity or inform me when I call to check on status of the case??? This is extremely frustrating just wondering if Capitec is even a real bank at this stage.