REVIEW OF MY CLAIM

I My Name is Thozama Makaza ID number is *** I have made a claim of my czn brother who got short and they send me a massege telling me that my claim was declained i do not understand why is that coz i have been paying this policy for 6 years i dnt understand wat is regection for . At first the sad i am owing 1mnth but they wrote the amount of 2mnth than o went to the branch and ask the the said they will investagate up until knw no fedback from them