Review of Capitec's Service Regarding Debit Order Date Change

I am extremely disappointed with the level of service I’ve received from Capitec Bank. For over two months, I have been trying to get a simple request processed — to change the date of a debit order. Despite multiple follow-ups and submitting all required documentation, I have received no resolution and no proper response from Capitec.

This lack of communication and efficiency is unacceptable from a financial institution. I have made it abundantly clear that the debit order date needs to be changed to 7 May 2025, yet I have been ignored.

If this debit order is not updated as requested and it goes off on 30 April 2025, I will be left with no choice but to escalate the matter formally and report Capitec for *****ulent debiting of my account against my instructions.

This experience has shown me that Capitec does not take customer queries seriously — particularly when it involves correcting their own inefficiencies. Truly pathetic service.

I expect immediate action and written confirmation of the debit order date change.