JS
JACOB S
1 reviews | Active since Dec 2018
04 Nov 2020, 12:26
Reversing my money
I had a problem of a account Just Answer who withfraw money out of my account twice the 24.10.20. And the 27.10.2020 I asked the bank to reverse my money because i did not had business with Just Aswer. They refuse to help me to revers the money of 1198 who Just Anwee withdrawn of my account the told me of an investigation about that incident.The fist R599 they took i Go to the bank a few day later they took another R599 I like capitec to gave my money because that money was to feed my family. Please can you help me solve this
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Capitec Bank's replyOfficial
04 Nov 2020, 16:02I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 Nov 2020, 16:02
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank