reversed unprocessed payment

Unprocessed payment , stil today i have called million times for capitec to relase the unprocessed payment as the online store that has ****med me my money said they have reverse the fund , but i still cant access it becaouse its on unprossed payment , can someone help me i need my money please , and home ****mes always have access to my account what are you bank if u dont protect my funds ...i ma not happy at all R814,00 that a lot of money i want it