YP
Yaseen P
1 reviews | Active since Apr 2019
02 May 2020, 09:36
Reversed funds without my consent
I sold an item to A guy who transferred R500 into my account via capitec yesterday evening, about 30 minutes later the money was reversed and capitec did not conta t me to get my permission to reverse the funds, that is ******* and the contact cntre consultant gave me the incorrect information yesterday, I demand an answer how you can just reverse funds without my consent
Helpful (0)
Replies (1)0
Replies (1)
Capitec Bank's replyOfficial
04 May 2020, 09:18Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 May 2020, 09:18
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank