REVERSE THE UNAUTHORIZED DEBIT!!!!!

I have called your call centre twice already. On the 31st and again on the 11th to please reverse the money you debited from my account twice!!! You debited on the 28th and again on the 31st for funeral policies that already have been paid? When I called you on the 11th your consultant said the money should have been deposited in my account within 72 hours but still theres nothing!!!!