Reversal Transaction/ Process

I recently had a frustrating experience with CAPITEC BANK that has made me question my trust in the institution. I was attempting to purchase a watch through the Fossil Canada website, which, unfortunately, does not make it clear that international transactions cannot be processed. To my surprise, an amount of R1676.01 was deducted from my account.

Naturally, I contacted the bank to request a reversal of the funds, expecting a straightforward resolution. However, I was told that the bank does not process reversals, which I found misleading. Just a simple reversal of the transaction, which should have been feasible.

This experience has left me feeling disappointed and frustrated. Not only was I misled about the transaction process, but the customer service response was far from helpful. It’s disheartening to think that an issue that could have been resolved quickly was instead turned into a hassle. I’m now questioning everything about the bank and its ability to handle situations like this.