Reversal Payments

On 09 March 2015 at 06:00,I tried to withdraw money from one of the Capitec Spark ATMs. Unfortunately, I didn't receive a cent of the R800 I tried withdrawing but it went out from my account. The receipt I got from the atm says \99: Bank unavailable. Try again later. Your statement reflects the requested amount."I went into one of the branches to enquire about this whereby a lady made a call and I was told the money will be reversed in 7 days. Yesterday"