JM
Jabuu M
1 reviews | Active since Jan 2021
28 Dec 2021, 14:20
Reversal Of Unauthorized & Lack Of Communication
I have not receive contact regarding a complaint lodged on Saturday morning and was assured that contact would be made today still , however it is already 14H16 with no call or reversal of funds done.
I am now considering lodging a complaint with the ombudsman to speed up the process because no communication seems to be provided from the FSP , all that is required is the reversal of the funds and it isn't something that should prove to be difficult
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Replies (3)
Capitec Bank's replyOfficial
28 Dec 2021, 14:30Good day Jabuu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Dec 2021, 14:30
Official
Good day Jabuu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JM
Jabuu M's updateReviewer Update
29 Dec 2021, 12:29Still no reversal done , got a call yesterday afternoon from a consultant and she promised to get back to me regarding the reversal of my debit order.
if no communication is received and no money is reversed back into my account before end of business today i will be taking the matter up with the ombudsman
if no communication is received and no money is reversed back into my account before end of business today i will be taking the matter up with the ombudsman
JM
Jabuu M's update29 Dec 2021, 12:29
Reviewer Update
Still no reversal done , got a call yesterday afternoon from a consultant and she promised to get back to me regarding the reversal of my debit order.
if no communication is received and no money is reversed back into my account before end of business today i will be taking the matter up with the ombudsman
if no communication is received and no money is reversed back into my account before end of business today i will be taking the matter up with the ombudsman
JM
Jabuu M's updateReviewer Update
30 Dec 2021, 10:53I just wish to convey my gratitude to ABIGAIL from the complaints department for constantly following up with me to ensure that the matter is put to rest and resolved effectively
JM
Jabuu M's update30 Dec 2021, 10:53
Reviewer Update
I just wish to convey my gratitude to ABIGAIL from the complaints department for constantly following up with me to ensure that the matter is put to rest and resolved effectively