Reversal of token that was cancelled not actioned

I came into the branch to get the banks mobile app registered on my phone, after a long que I was then told that they do not do instalations onto windows phones. <br> <br> I was then given the option of taking a token, once I realized the token was going to be charged I asked that it must be cancelled, however 2 months later I have not been refunded. <br> <br> the consultant I was dealing with is well mannered and has tried to assist as best she can, however management and head office are not doing anything to assist. <br> <br> as a result I have stopped m salary going into the account, please assist as a matter of principal I should be refunded as I did not take the token, and I still am not able to access my internet banking. <br> <br> <br> thanks,