Reversal of payment

I requested a reversal of payment that I made to a company by the name Vuka-Darkie which I discovered was a **** so I quickly went to Capitec bank to reverse the payment and I was reffered to their forensic department and I was asked to open a case which I did all I was required to do. When I make a follow up I don't get any clear information except to being transferred from one department to another with out any hope of resolving my query. And when they promise to come back to me they never did that. It's over 7 months now without any feedback.